Pillow Talk: Choosing the Best Pillows for Your Guests

In the Australian accommodation industry, every detail contributes to the guest experience—including the pillows you provide. Whether you manage a boutique hotel, a family-friendly holiday park, or an upscale lodge, ensuring guests have a comfortable sleep can make all the difference. A poor night’s sleep often leads to complaints, while a well-rested guest is far more likely to leave a positive review.

Choosing the right pillows goes beyond aesthetics; it’s about supporting your guests’ comfort and well-being. The ideal pillow provides proper neck and head support, helps regulate temperature, and maintains spinal alignment. Since every guest has unique preferences, offering a selection of pillows—or even a pillow menu—can elevate the experience and cater to different sleep styles.

The Essentials: Firmness & Pillow Options

A moderately firm pillow is a versatile option that suits most sleepers. Providing at least two pillows per bed allows guests to adjust their sleep setup to their liking, whether they prefer a plush feel or extra support.

To ensure guests have the best sleep possible, it’s worth investing in high-quality, hospitality-grade pillows. The DreamGreen Dream 900 Pillow is widely recognised as a top-rated hotel pillow, striking the perfect balance between softness and support. With a soft, medium loft this pillow is designed to suit most guests preferences. Not only that, it keeps it shape and stands tall and proud on the bed.

For a more premium option, the DreamGreen King Lodge pillow spans the width of a spacious mattress and delivers superior loft and comfort, ideal for luxury accommodations.

If you are after a flatter pillow, and cater to more budget conscious travellers, our 600 gram DreamGreen ‘Dream’ Pillow is the perfect choice.

Sustainability : A Responsible Choice

Eco-conscious travel is on the rise, and sustainable bedding choices can set your establishment apart. The DreamGreen range offers an environmentally friendly solution by transforming up to 28 recycled plastic bottles into each pillow. This innovative process results in a hypoallergenic microfibre fill encased in breathable japara cotton—providing both comfort and durability while reducing waste.

Pillow Filling: What Works Best?

Pillow fill impacts both comfort and longevity. The two main types include:

• Down Fill: Soft and luxurious but may retain heat and trigger allergies in some guests.
• Synthetic Fill (such as the microfibre in DreamGreen pillows): Hypoallergenic, supportive, and well suited for high-turnover hospitality environments.

While memory foam is a popular home option, it may not be ideal for accommodation settings. Since it moulds to an individual’s shape, it’s not as universally comfortable as other fills, making a high-quality synthetic or blended pillow a better investment.

Catering to Allergies: Ensuring Every Guest Sleeps Soundly

Some guests may have sensitivities to certain pillow materials, so it’s essential to have allergy-friendly options available. While down pillows offer a premium feel, they can cause issues for guests with allergies. Many high-end synthetic alternatives provide the same level of comfort without the risk. Using pillow protectors—similar to mattress protectors—adds an extra layer of hygiene and extends the lifespan of your pillows.

Final Thoughts

Providing the right pillows is a small but important step in delivering a top-notch guest experience. Whether you’re running a budget-friendly accommodation or a high-end retreat, thoughtful pillow selection ensures well-rested guests, better reviews, and return visits.

Not sure which pillows best suit your property? Our team is here to help! Contact us today for expert advice on selecting the perfect pillows for your accommodation. Call on 1800 161 354 or email customercare@vendella.com.au – we’d love to hear from you.