Terms & Conditions

1. Definitions

1.1 “Contract” means the terms and conditions contained herein, together with any quotation, order, invoice or other document or amendments expressed to be supplemental to this Contract.

1.2 “Vendella” means Vendella Australia Pty Ltd, its successors and assigns or any person acting on behalf of and with the authority of Vendella Australia Pty Ltd.

1.3 “Customer” means the person/s, entities or any person acting on behalf of and with the authority of the Customer requesting Vendella to provide the Services as specified in any proposal, quotation, order, invoice or other documentation, and:

(a) if there is more than one Customer, is a reference to each Customer jointly and severally; and

(b) if the Customer is a partnership, it shall bind each partner jointly and severally; and

(c) if the Customer is a part of a Trust, shall be bound in their capacity as a trustee; and

(d) includes the Customer’s executors, administrators, successors and permitted assigns.

1.4 “Goods” means all Goods or Services supplied by Vendella to the Customer at the Customer’s request from time to time (where the context so permits the terms ‘Goods’ or ‘Services’ shall be interchangeable for the other).

1.5 “Confidential Information” means information of a confidential nature whether oral, written or in electronic form including, but not limited to, this Contract, either party’s intellectual property, operational information, know-how, trade secrets, financial and commercial affairs, contracts, client information (including but not limited to, “Personal Information” such as: name, address, D.O.B, occupation, driver’s license details, electronic contact (email, Facebook or Twitter details), medical insurance details or next of kin and other contact information (where applicable), previous credit applications, credit history) and pricing details.

1.6 “Cookies” means small files which are stored on a user’s computer. They are designed to hold a modest amount of data (including personal information) specific to a particular client and website, and can be accessed either by the web server or the client’s computer. If the Customer does not wish to allow Cookies to operate in the background when using Vendella’s website, then the Customer shall have the right to enable / disable the Cookies first by selecting the option to enable / disable provided on the website, prior to making enquiries via the website.

1.7 “Price” means the Price payable (plus any Goods and Services Tax (“GST”) where applicable) for the Goods as agreed between Vendella and the Customer in accordance with clause 7 below.

1.8 “Website” means the Online Store https://vendella.com.au/ (“Website”). These terms and conditions should be read carefully customers should understand that by placing an order or making a purchase through the Website, they agree to be bound by these terms and conditions and warrant that they are legally capable of entering into binding contracts and that they are at least 18 years old.


2. Acceptance

2.1 The Customer is taken to have exclusively accepted and is immediately bound, jointly and severally, by these terms and conditions if the Customer places an order for or accepts Delivery of the Goods.

2.2 In the event of any inconsistency between the terms and conditions of this Contract and any other prior document or schedule that the parties have entered into, the terms of this Contract shall prevail.

2.3 Any amendment to the terms and conditions contained in this Contract may only be amended in writing by the consent of both parties.

2.4 The Customer acknowledges and accepts that:

(a) the supply of Goods on credit shall not take effect until the Customer has completed a credit application with Vendella and it has been approved with a credit limit established for the account;

(b) in the event that the supply of Goods requested exceeds the Customer’s credit limit and/or the account exceeds the payment terms, Vendella reserves the right to refuse Delivery and charge interest at 2.5%/month on the overdue balance;

(c) the supply of Goods for accepted orders may be subject to availability and if, for any reason, Goods are not or cease to be available, Vendella reserves the right to vary the Price with alternative Goods as per clause 7.2, subject to prior confirmation and agreement of both parties; and

(d) any advice, recommendation, information, assistance or service provided by Vendella in relation to Goods or Services supplied is given in good faith to the Customer, or the Customer’s agent, and is based on Vendella’s own knowledge and experience and shall be accepted without liability on the part of Vendella. Where such advice or recommendations are not acted upon then Vendella shall require the Customer or their agent to authorise commencement of the Services in writing. Vendella shall not be liable in any way whatsoever for any damages or losses that occur after any subsequent commencement of the Services.

2.5 Electronic signatures shall be deemed to be accepted by either party.


3. Authorised Representatives

3.1 The Customer acknowledges that Vendella shall (for the duration of the Services) liaise directly with one (1) authorised representative, and that once introduced as such to Vendella, that person shall have the full authority of the Customer to order any Goods, and/or to request any variation thereto on the Customer’s behalf. The Customer accepts that they will be solely liable to Vendella for all additional costs incurred by Vendella (including Vendella’s profit margin) in providing any Goods, or variation/s requested thereto by the Customer’s duly authorised representative.


4. Errors and Omissions

4.1 The Customer acknowledges and accepts that Vendella shall, without prejudice, accept no liability in respect of any alleged or actual error(s) and/or omission(s):

(a) resulting from an inadvertent mistake made by Vendella in the formation and/or administration of this Contract; and/or

(b) contained in/omitted from any literature (hard copy and/or electronic) supplied by Vendella in respect of the Services.

4.2 In the event such an error and/or omission occurs in accordance with clause 4.1 and is not attributable to the negligence and/or wilful misconduct of Vendella; the Customer shall not be entitled to treat this Contract as repudiated nor render it invalid.


5. Change in Control

5.1 The Customer shall give Vendella not less than fourteen (14) days prior written notice of any proposed change of ownership of the Customer and/or any other change in the Customer’s details (including but not limited to, changes in the Customer’s name, address and contact phone or email address/s, change of trustees or business practice). The Customer shall be liable for any loss incurred by Vendella as a result of the Customer’s failure to comply with this clause.


6. Credit Card Information

6.1 Vendella will:

(a) keep the Customer’s personal details, including credit card details for only as long as is deemed necessary by Vendella;

(b) not disclose the Customer’s credit card details to any third party;

(c) not unnecessarily disclose any of the Customer’s personal information, except in accordance with the Vendella Privacy Policy or where required by law. Customers should read the Privacy Policy and make informed decisions about their personal information.

6.2 The Customer expressly agrees that, if pursuant to this Contract, there are:

(a) any unpaid charges;

(b) other amounts due and outstanding by the Customer;

(c) any Goods (or any part thereof) supplied on loan that are lost or damaged.

6.3 Vendella is entitled to immediately charge the Customer’s nominated credit card for these amounts, and is irrevocably authorised to complete any documentation and take any action to recover from the credit card issuer any and all amounts which may be due by the Customer pursuant to the terms of this Contract.


7. Price and Payment

7.1 At Vendella’s sole discretion the Price shall be either:

(a) as indicated on any invoice provided by Vendella to the Customer; or

(b) the Price as at the date of Delivery of the Goods according to Vendella’s current price list; or

(c) Vendella’s quoted price (subject to clause 7.2) which will be valid for the period stated in the quotation or otherwise for a period of thirty (30) days.

7.2 Vendella reserves the right to change the Price:

(a) if a variation to the Goods/Services which are to supplied is requested (including, but not limited to design or production costs; or

(b) if during the course of the Services, the Goods cease to be available from Vendella’s third party suppliers, then Vendella reserves the right to provide alternative Goods, subject to prior confirmation and agreement of both parties; or

(c) in the event of increases to Vendella in the cost of labour or materials (including but not limited to overseas transactions that may increase as a consequence of variations in foreign currency rates of exchange and/or international freight and insurance charges) which are beyond Vendella’s control.

7.3 At Vendella’s sole discretion a deposit may be required.

7.4 Time for payment for the Goods being of the essence, the Price will be payable by the Customer on the date/s determined by Vendella, which may be:

(a) on Delivery of the Goods;

(b) before Delivery of the Goods;

(c) by way of instalments/progress payments in accordance with Vendella’s payment schedule;

(d) for certain approved Customers, due within thirty (30) from the end of the month in which the relevant delivery was made. Interest shall be payable by the Buyer on all amounts overdue to the Seller at the rate of two and a half (2.5) percent per month or part of a month from the due date until the date full payment is received by the Seller;

(e) the date specified on any invoice or other form as being the date for payment; or

(f) failing any notice to the contrary, on Delivery of the Goods.

7.5 Payment may be made by cash, electronic/on-line banking, direct debit, or by any other method as agreed to between the Customer and Vendella.

7.6 Vendella may in its discretion allocate any payment received from the Customer towards any invoice that Vendella determines and may do so at the time of receipt or at any time afterwards. On any default by the Customer Vendella may re-allocate any payments previously received and allocated. In the absence of any payment allocation by Vendella, payment will be deemed to be allocated in such manner as preserves the maximum value of Vendella’s Purchase Money Security Interest (as defined in the PPSA) in the Goods.

7.7 The Customer shall not be entitled to set off against, or deduct from the Price, any sums owed or claimed to be owed to the Customer by Vendella nor to withhold payment of any invoice because part of that invoice is in dispute.

7.8 Unless otherwise stated the Price does not include GST. In addition to the Price, the Customer must pay to Vendella an amount equal to any GST Vendella must pay for any supply by Vendella under this or any other contract for the sale of the Goods. The Customer must pay GST, without deduction or set off of any other amounts, at the same time and on the same basis as the Customer pays the Price. In addition, the Customer must pay any other taxes and duties that may be applicable in addition to the Price except where they are expressly included in the Price.


8. Delivery of Goods

8.1 Delivery (“Delivery”) of the Goods is taken to occur at the time that:

(a) the Customer or the Customer’s nominated carrier takes possession of the Goods at Vendella’s address; or

(b) Vendella (or Vendella’s nominated carrier) delivers the Goods to the Customer’s nominated address even if the Customer is not present at the address.

8.2 At Vendella’s sole discretion the cost of Delivery is either included in the Price or is in addition to the Price.

8.3 Vendella may deliver the Goods in separate instalments. Each separate instalment shall be invoiced and paid in accordance with the provisions in these terms and conditions.

8.4 Any time specified by Vendella for Delivery of the Goods is an estimate only and Vendella will not be liable for any loss or damage incurred by the Customer as a result of Delivery being late. However both parties agree that they shall make every endeavour to enable the Goods to be delivered at the time and place as was arranged between both parties. In the event that Vendella is unable to supply the Goods as agreed solely due to any action or inaction of the Customer, then Vendella shall be entitled to charge a reasonable fee for redelivery and/or storage.


9. Risk

9.1 Risk of damage to or loss of the Goods passes to the Customer on Delivery and the Customer must insure the Goods on or before Delivery.

Vendella Australia Pty Ltd – Terms & Conditions of Trade

9.2 If any of the Goods are damaged or destroyed following Delivery but prior to ownership passing to the Customer, Vendella is entitled to receive all insurance proceeds payable for the Goods. The production of these terms and conditions by Vendella is sufficient evidence of Vendella’s rights to receive the insurance proceeds without the need for any person dealing with Vendella to make further enquiries.

9.3 If the Customer requests Vendella to leave Goods outside Vendella’s premises for collection or to deliver the Goods to an unattended location then such Goods shall be left at the Customer’s sole risk.

9.4 The Customer acknowledges that all descriptive specifications, illustrations, drawings, data stated in Vendella’s or the manufacturer’s fact sheets, price lists or advertising material, are approximate only and are given by way of identification only. The Customer shall not be entitled to rely on such information, and any use of such does not constitute a sale by description, and does not form part of the Contract, unless expressly stated as such in writing by Vendella.

9.5 Products displayed on the website are available only while they are in stock. Vendella has made every effort to reproduce colours on this website, however due to differences in monitors, Vendella is unable to guarantee that the colour seen on the Customer’s monitor will reflect the true colour of the item.

9.6 The Goods may vary with the acceptable variants of the industry. In this instance, the Customer may not be aware of this difference.

9.7 The Customer acknowledges and accepts responsibility for the suitability of purpose and use for Goods purchased.


10. Access

10.1 The Customer shall ensure that Vendella has clear and free access to effect Delivery of the Goods. Vendella shall not be liable for any loss or damage to the website (including, without limitation, damage to pathways, driveways and concreted or paved or grassed areas) unless due to the negligence of Vendella.


11. Compliance with Laws

11.1 The Customer and Vendella shall comply with the provisions of all statutes, regulations and bylaws of government, local and other public authorities that may be applicable to the Goods.

11.2 The Customer agrees that Vendella shall not be liable for any damage or loss including personal injury, death, sickness, inconvenience, or expense (including loss of income) as a result of Vendella providing the Goods.

11.3 It is the Customer’s responsibility:

(a) to ensure that all applicable health and safety regulations are observed and other appropriate steps taken in relation to the storage, handling and use of the Goods and where information is supplied to the Customer on potential hazards relating to the Goods to bring such information to the attention of its employees, agents, visitors and customers; and

(b) to ensure that the Goods are used under the correct supervision in accordance with the information provided (including but not limited to expiry dates, storage instructions, potential hazards etc.); and

(c) any alleged claims resulting from the use of any supplied Goods must be reported to Vendella’s management in writing as soon as reasonable practicable. Vendella reserves the right to inspect any items attributed to the claim and have the items tested by an independent laboratory before any public claims, statements or dissemination of information in any format including social media.

11.4 The Customer hereby indemnifies and shall keep indemnified Vendella against all action claims, demands, summons, suits proceedings judgments, orders or decrees arising out of or in connection with any act or omission of the Customer in respect of its obligations pursuant to this clause.


12. Title

12.1 Vendella and the Customer agree that ownership of the Goods shall not pass until:

(a) the Customer has paid Vendella all amounts owing to Vendella; and

(b) the Customer has met all of its other obligations to Vendella.

12.2 Receipt by Vendella of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared or recognised.

12.3 It is further agreed that until ownership of the Goods passes to the Customer in accordance with clause 12.1:

(a) the Customer is only a bailee of the Goods and must return the Goods to Vendella on request;

(b) the Customer holds the benefit of the Customer’s insurance of the Goods on trust for Vendella and must pay to Vendella the proceeds of any insurance in the event of the Goods being lost, damaged or destroyed;

(c) the Customer must not sell, dispose, or otherwise part with possession of the Goods other than in the ordinary course of business and for market value. If the Customer sells, disposes or parts with possession of the Goods then the Customer must hold the proceeds of any such act on trust for Vendella and must pay or deliver the proceeds to Vendella on demand;

(d) the Customer should not convert or process the Goods or intermix them with other goods but if the Customer does so then the Customer holds the resulting product on trust for the benefit of Vendella and must sell, dispose of or return the resulting product to Vendella as it so directs;

(e) the Customer irrevocably authorises Vendella to enter any premises where Vendella believes the Goods are kept and recover possession of the Goods;

(f) Vendella may recover possession of any Goods in transit whether or not Delivery has occurred;

(g) the Customer shall not charge or grant an encumbrance over the Goods nor grant nor otherwise give away any interest in the Goods while they remain the property of Vendella; and

(h) Vendella may commence proceedings to recover the Price of the Goods sold notwithstanding that ownership of the Goods has not passed to the Customer.


13. Personal Property Securities Act 2009 (“PPSA”)

13.1 Upon assenting to these terms and conditions the Customer acknowledges and agrees that:

(a) Defined terms in this clause have the same meaning as given to them in the PPSA.

(b) The Seller and the Buyer acknowledge that these Terms constitute a Security Agreement and give rise to a Purchase Money Security Interest (“PMSI”) in favour of the Seller over the goods supplied or to be supplied to the Buyer as Grantor pursuant to the Terms.

(c) The goods supplied or to be supplied under these Terms fall within the PPSA classification of “Other goods” acquired by the Buyer pursuant to these Terms.

(d) The Seller and the Buyer acknowledge that the Seller, as Secured Party is entitled to register its interest in the goods supplied or to be supplied to the Buyer as Grantor under the Terms on the PPSA Register as Collateral

(e) To the extent permissible at law, the Buyer:

(i) waives its right to receive notification of or a copy of any Verification Statement    confirming registration of a Financing Statement or a Financing Change Statement relating to a Security Interest granted by the Buyer, as Grantor to the Seller.

(ii) agrees to indemnify the Seller on demand for all costs and expenses, including legal costs and expenses on a solicitor / client basis, associated with the:

  • Registration or amendment or discharge of any Financing Statement registered by or on behalf of the Seller; and
  • Enforcement or attempted enforcement of a Security interest granted to the Seller by the Buyer.

(iii) Agrees that nothing in sections 130 and 143 of the PPSA will apply to the Terms or the Security under the Terms; and

(iv) Agrees to waive its right to do any of the following under the PPSA:

  • Receive notice of removal of an Accession under section 95.
  • Receive notice of an intention to seize Collateral under section 123.
  • Object to the purchase of the Collateral by the Secured Party under section 129.
  • Receive notice of disposal of Collateral under section 130.
  • Receive a Statement of Account under section 132(4).
  • Receive a Statement of Account under section 132(3) (d) following a disposal showing the amounts paid to other Secured Parties and whether Security Interests held by other Secured Parties have been discharged.
  • Receive notice of retention of Collateral under section 135.
  • Redeem the Collateral under section 142; and
  • Reinstate the Security Agreement under section 143.


14. Security and Charge

14.1 In consideration of Vendella agreeing to supply the Goods, the Customer charges all of its rights, title and interest (whether joint or several) in any land, realty or other assets capable of being charged, owned by the Customer either now or in the future, to secure the performance by the Customer of its obligations under these terms and conditions (including, but not limited to, the payment of any money).

14.2 The Customer indemnifies Vendella from and against all Vendella’s costs and disbursements including legal costs on a solicitor and own client basis incurred in exercising Vendella’s rights under this clause.

14.3 The Customer irrevocably appoints Vendella and each director of Vendella as the Customer’s true and lawful attorney/s to perform all necessary acts to give effect to the provisions of this clause 14 including, but not limited to, signing any document on the Customer’s behalf.


15. Defects

15.1 The Customer shall inspect the Goods on Delivery and shall within seven (7) days of Delivery (time being of the essence) notify Vendella of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Customer shall afford Vendella an opportunity to inspect the Goods within a reasonable time following Delivery if the Customer believes the Goods are defective in any way. If the Customer shall fail to comply with these provisions the Goods shall be presumed to be free from any defect or damage. For defective Goods, which Vendella has agreed in writing that the Customer is entitled to reject, Vendella’s liability is limited to either (at Vendella’s discretion) replacing the Goods or repairing the Goods.

15.2 Goods will not be accepted for return other than in accordance with 15.1 above, and provided that:

(a) Vendella has agreed in writing to accept the return of the Goods; and

(b) the Goods are returned at the Customer’s cost within seven (7) days of the Delivery date; and

(c) Vendella will not be liable for Goods which have not been stored or used in a proper manner; and

(d) the Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances.

15.3 Vendella will not accept the return of Goods for credit.


16. Warranty

16.1 For Goods not manufactured by Vendella, the warranty shall be the current warranty provided by the manufacturer of the Goods. Vendella shall not be bound by nor be responsible for any term, condition, representation or warranty other than that which is given by the manufacturer of the Goods.

16.2 To the extent permitted by statute, no warranty is given by Vendella as to the quality or suitability of the Goods for any purpose and any implied warranty, is expressly excluded. Vendella shall not be responsible for any loss or damage to the Goods, or caused by the Goods, or any part thereof however arising.


17. Intellectual Property

17.1 Where Vendella has designed, drawn or developed Goods for the Customer, then the copyright in any designs and drawings and documents shall remain the property of Vendella. Under no circumstances may such designs, drawings and documents be used without the express written approval of Vendella.

17.2 The Customer warrants that all designs, specifications or instructions given to Vendella will not cause Vendella to infringe any patent, registered design or trademark in the execution of the Customer’s order and the Customer agrees to indemnify Vendella against any action taken by a third party against Vendella in respect of any such infringement.

17.3 The Customer agrees that Vendella may (at no cost) use for the purposes of marketing or entry into any competition, any documents, designs, drawings or Goods which Vendella has created for the Customer.


18. Default and Consequences of Default

18.1 Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of two and a half percent (2.5%) per calendar month (and at Vendella’s sole discretion such interest shall compound monthly at such a rate) after as well as before any judgment.

18.2 If the Customer owes Vendella any money the Customer shall indemnify Vendella from and against all costs and disbursements incurred by Vendella in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, Vendella’s collection agency costs, and bank dishonour fees).

18.3 Further to any other rights or remedies Vendella may have under this Contract, if a Customer has made payment to Vendella, and the transaction is subsequently reversed, the Customer shall be liable for the amount of the reversed transaction, in addition to any further costs incurred by Vendella under this clause 18 where it can be proven that such reversal is found to be illegal, fraudulent or in contravention to the Customer’s obligations under this Contract.

18.4 Without prejudice to Vendella’s other remedies at law Vendella shall be entitled to cancel all or any part of any order of the Customer which remains unfulfilled and all amounts owing to Vendella shall, whether or not due for payment, become immediately payable if:

(a) any money payable to Vendella becomes overdue, or in Vendella’s opinion the Customer will be unable to make a payment when it falls due;

(b) the Customer has exceeded any applicable credit limit provided by Vendella;

(c) the Customer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or

(d) a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Customer or any asset of the Customer.


19. Cancellation

19.1 Without prejudice to any other remedies Vendella may have, if at any time the Customer is in breach of any obligation (including those relating to payment) under these terms and conditions Vendella may suspend or terminate the supply of Goods to the Customer. Vendella will not be liable to the Customer for any loss or damage the Customer suffers because Vendella has exercised its rights under this clause.

19.2 Vendella may cancel any contract to which these terms and conditions apply or cancel Delivery of Goods at any time before the Goods are delivered by giving written notice to the Customer. On giving such notice Vendella shall repay to the Customer any money paid by the Customer for the Goods. Vendella shall not be liable for any loss or damage whatsoever arising from such cancellation.

19.3 In the event that the Customer cancels Delivery of Goods the Customer shall be liable for any and all loss incurred (whether direct or indirect) by Vendella as a direct result of the cancellation (including, but not limited to, any loss of profits).

19.4 Cancellation of orders for Goods made to the Customer’s specifications, or for non-stocklist items, will definitely not be accepted once production has commenced, or an order has been placed.


20. Service of Notice

20.1 Any written notice given under this Contract shall be deemed to have been given and received:

(a) by handing the notice to the other party, in person;

(b) by leaving it at the address of the other party as stated in this Contract;

(c) by sending it by registered post to the address of the other party as stated in this Contract;

(d) if sent by email transmission to the email address of the other party as stated in this Contract (if any), on receipt of confirmation of the transmission;

(e) if sent by email to the other party’s last known email address.

20.2 Any notice that is posted shall be deemed to have been served, unless the contrary is shown, at the time when by the ordinary course of post, the notice would have been delivered.


22. Trusts

22.1 If the Customer at any time upon or subsequent to entering in to the Contract is acting in the capacity of trustee of any trust (“Trust”) then whether or not Vendella may have notice of the Trust, the Customer covenants with Vendella as follows:

(a) the Contract extends to all rights of indemnity which the Customer now or subsequently may have against the Trust and the trust fund;

(b) the Customer has full and complete power and authority under the Trust to enter into the Contract and the provisions of the Trust do not purport to exclude or take away the right of indemnity of the Customer against the Trust or the trust fund. The Customer will not release the right of indemnity or commit any breach of trust or be a party to any other action which might prejudice that right of indemnity;

(c) the Customer will not without consent in writing of Vendella (Vendella will not unreasonably withhold consent), cause, permit, or suffer to happen any of the following events:

(i) the removal, replacement or retirement of the Customer as trustee of the Trust;

(ii) any alteration to or variation of the terms of the Trust;

(iii) any advancement or distribution of capital of the Trust; or

(iv) any resettlement of the trust property.


23. General

23.1 The failure by either party to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect that party’s right to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.

23.2 These terms and conditions shall be deemed to have been made in Queensland and the construction, validity and performance of this Agreement shall be governed in all respects by the laws of Queensland.

23.3 Except to the extent permitted by law “CGA”, Vendella shall be under no liability whatsoever to the Customer for any indirect and/or consequential loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by Vendella of these terms and conditions (alternatively Vendella’s liability shall be limited to damages which under no circumstances shall exceed the Price of the Goods).

23.4 Vendella may license and/or assign all or any part of its rights and/or obligations under this Contract without the Customer’s consent.

23.5 The Customer cannot license or assign without the written approval of Vendella.

23.6 Vendella may elect to subcontract out any part of the Services but shall not be relieved from any liability or obligation under this Contract by so doing. Furthermore, the Customer agrees and understands that they have no authority to give any instruction to any of Vendella’s sub-contractors without the authority of Vendella.

23.7 The Customer agrees that Vendella may amend their general terms and conditions for subsequent future contracts with the Customer by disclosing such to the Customer in writing. These changes shall be deemed to take effect from the date on which the Customer accepts such changes, or otherwise at such time as the Customer makes a further request for Vendella to provide Goods to the Customer.

23.8 Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm, national or global pandemics and/or the implementation of regulation, directions, rules or measures being enforced by Governments or embargo, including but not limited to, any Government imposed border lockdowns (including, worldwide destination ports), etc., (“Force Majeure”) or other event beyond the reasonable control of either party.

23.9 Both parties warrant that they have the power to enter into this Contract and have obtained all necessary authorisations to allow them to do so, they are not insolvent and that this Contract creates binding and valid legal obligations on them.

23.10 Customer’s use of the Website are subject to the Vendella Site disclaimer.

Privacy Policy

Vendella will take all reasonable steps to protect user privacy, consistent with the National Privacy Principles and Privacy Act 1988 (“The Act”).


Vendella does not collect sensitive information about an individual unless they have consented or it is required or authorised by law or the collection is necessary for the establishment, exercise or defence of a legal or equitable claim or the information relates solely to Vendella’ customers or to individuals who have regular contact with Vendella in connection with its activities and at or before the time of collecting the information Vendella undertakes to the individual whom the information concerns that Vendella will not disclose the information without the individual’s consent.


Vendella may use collected personal information to market to members, products and services of benefit to members and other individuals, unless individuals or members have expressed to Vendella that they do not want such marketing offers or materials made available to them. In these circumstances the personal information of such individuals will be used for the sole purpose of providing the service for which the individual provided the information.


Vendella will in each direct marketing communication with an individual or members make individuals or members aware that they can express a wish not to receive any further communications. Such a wish may be expressed at any time, even if the individual has previously consented to the receipt of such material. Vendella reserves the right to keep a record of such requests for the sole purpose of ensuring it complies with any such request.


Vendella may use personal information collected online to develop and improve the products, benefits and services it offers to its members or website users. Vendella may also use email addresses or other personal information to contact users who directly communicate with Vendella.


Vendella may also use its customer database, including information provided through this website, to distribute information about other Vendella services and other organisations’ services.


The personal information collected by Vendella’s website is or may also be used: to notify individuals about other or new services or promotions from time to time; to provide customer support; to provide requested products, services, or information; to maintain members’ account.


Vendella may also disclose personal information to law enforcement agencies, government agencies, courts or external advisors where permitted or required by law. Where Vendella holds personal information about individuals those individuals will be able to access that personal information upon request unless the request is frivolous or vexatious or would have an unreasonable impact on the privacy of others or access is otherwise not required by the Act.


All individuals requesting access to sensitive or restricted information or areas of our website must positively identify themselves.


Vendella takes all necessary steps to protect the personal information holds from any misuse, unauthorised access, modification, or disclosure. Personal information is held in Vendella’s computerised databases.


Credit card information may be stored temporarily by Vendella for the purposes of processing payment for any order at the time of shipment.


Vendella databases are secured by passwords, as is our customer database.


All Vendella employees, who have access to personal information, receive training in Vendella’ Privacy Policy and procedures and the National Privacy Principles and will collect, use, hold, store and disclose any personal information in accordance with the National Privacy Principles and this Policy.


Failure to abide by this policy of any employee may result in counselling, disciplinary action, and where a serious breach occurs may include the possible termination of their employment.


Each time website is visited, anonymous navigation information is collected by its servers. This information includes end user’s server’s IP (Intellectual Property) address; the date and time of visit; the address of the previous website visited; the type of browser and operating system used; the address of the pages accessed.


This information provides Vendella with statistics about how the website is used and navigated, including the number of hits, the frequency of visits and the duration of visits to each web page on the website. It does not personally identify individual users unless the user has previously elected to identify themselves by submitting personal information.


Other than as described above, Vendella will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect its Internet Service Provider’s logs.


This Privacy Policy is available to anyone who requests a copy. Further upon request, Vendella will make available to any person or organisation the sort of personal information it holds and the purpose of collecting, holding, using, and disclosing such information.


The Privacy Officer has ongoing accountability for the compliance of Vendella with this Privacy, its procedures and with the Act. This will involve an annual audit of the acts and practices of Vendella in respect of the personal information it collects, use, hold, store, and disclose and for ensuring ongoing training to employees to ensure compliance.


The Privacy Officer is also responsible for ensuring this policy is appropriately amended to take account of any future amendments to the Act. For any further enquiries about use of personal information, please contact us on 1800 161 354.




Personal information is information or an opinion about an individual whose identity is apparent or can be reasonably ascertained. An individual is a natural person and therefore our policy does not extend to information about non-natural persons such as a business or a company unless that information also constitutes personal information.


Information is still regarded as personal information, even if it not true or correct and whether it is recorded in a material form or not.




Personal information is sometimes not only personal but also personal and sensitive information. Sensitive information is information or an opinion about an individual’s racial or ethnic origin; or political opinions; or customer of a political association; or religious beliefs or affiliations; or philosophical beliefs; or customer of a professional or trade association; or customer of a trade union; or sexual preferences or practices; or criminal record.


Vendella Australia Pty Ltd (ABN 17 662 775 975) 


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