FAQs

Our primary dispatch center is in Berrinba, Brisbane.
Most deliveries to metro South East Queensland will be within 36hrs of being dispatched.
For other areas, please allow 1 day for every 500kms (i.e. Brisbane to Melbourne = 1800km / 500 = 3.6 days from dispatch)
*These times may alter if the item has to be made or if items are out of stock.

We do not pass on any freight fees on any order, regardless of the value or size.
Every invoice carries a flat fee of $9.10 for admin and handling – This is excluding back-orders.

We will dispatch orders of any size or quantity, however, some of our items are sold in packs.

Pillow slips and towels have a minimum order quantity of 1 pack, and the pack quantities are easily located in the product descriptions.

Your complete satisfaction is important to us and we want you to have confidence when making a purchase over the phone or on our website. So to give you this assurance, we have a simple Returns Policy in our terms & conditions which you can keep in the back of your mind when ordering!

All returns made as customer error will be subject to a restocking fee as below;

$18+GST flat rate for orders up to the value of $200+GST

10% of product returned if value over $200+GST

We bend the rules if you happen to receive a faulty or damaged item. Give us a call and we’ll help you out, no issues!

If your return fits these conditions, you’ll enjoy a 100%* money-back guarantee when you return any everyday** item:

– It must be in its original packaging
– It must be in its original condition (i.e. not used, washed, soiled etc.)
– It must be within 30 days of purchasing.
– Unless Faulty***

*All returns made as customer error will be subject to a restocking fee as below:

– $18+GST flat rate for orders up to the value of $200+GST
– 10% of product returned if value over $200+GST

**An ‘Everyday Item’ is defined by us as something that is not Oversize, Custom Made, End of Line etc. Please contact us if you would like clarification on whether your item is an ‘Everyday Item’.

***Contact use if you receive a faulty good and we will help you out, no issues!

Because of the nature of some items, there are a few that we cannot return unless faulty:

– Items that have been used, washed, soiled etc.
– All Beds & Mattresses
– Custom Made Items
– Custom Ordered Items
– End-of-Line Items

Above all, if you have any questions or queries please contact one of our friendly team members
email: [email protected]

Package the items you are wanting to return and seal the carton/s. Call our team to advise of the return including the number of cartons. We will email you courier labels to print and stick onto the cartons, along with instructions on how to schedule pick up. Customer Care will track the delivery back to the warehouse. On delivery, items are checked and a credit note is issued as confirmation of the return.

Yes, of course! AND All samples under $40 are free of charge!
Items above $40 are charged – Credits for returned samples are issued upon receipt back to Vendella Group.

No, all prices are GST exclusive.

We carry almost our entire range in stock. We also have access to large amounts of other options not featured online. If you can’t find the item you need, just ask! Sometimes the product you have ordered may be put on back-order due to an unforeseen influx in demand. Rest assured, more stock is on the way! Our customer care team will notify you within 24 hours via email to advise your estimated time of delivery.

A warranty covers manufacturing defects in workmanship and materials. (excludes commercial applications). The warranty period is from the date of the first purchase and is not transferable.
The warranty does not cover faults caused by accident, abuse, misuse, neglect, normal wear & tear, body contouring (beds) or transportation.

An incorrect choice of the product does not constitute a manufacturing fault.