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We Care For You At Every Stage.
As your trusted hotel supply company, we go beyond products — we deliver reliability, consistency, and peace of mind.
1. Pre-Purchase
Exceptional service starts long before any transaction takes place. We believe you should receive top-notch service throughout your entire experience with us, even before you make a purchase!
2. Purchase
Our approach is “Less hoops, more rope”. We simplify the purchasing process by removing unnecessary steps and obstacles which means you can make purchases quickly and easily, without even realising you’ve gone through the process.
3. Dispatch & Delivery
Our Dispatch to Delivery process runs like a well-oiled machine. Once we receive your order, we dispatch your goods on the same day and our free delivery service ensures that you receive them in a timely and seamless manner.
4. Post-Purchase
Real service doesn’t stop, and our commitment to exceptional service doesn’t end at the sale. We provide ongoing support to ensure that you are completely satisfied with your partnership with us.
1. Pre-Purchase
Exceptional service starts long before any transaction takes place. We believe you should receive top-notch service throughout your entire experience with us, even before you make a purchase!
2. Purchase
Our approach is “Less hoops, more rope”. We simplify the purchasing process by removing unnecessary steps and obstacles which means you can make purchases quickly and easily, without even realising you’ve gone through the process.
3. Dispatch & Delivery
Our Dispatch to Delivery process runs like a well-oiled machine. Once we receive your order, we dispatch your goods on the same day and our free delivery service ensures that you receive them in a timely and seamless manner.
4. Post-Purchase
Real service doesn’t stop, and our commitment to exceptional service doesn’t end at the sale. We provide ongoing support to ensure that you are completely satisfied with your partnership with us.
In this day and age, no one should need to settle for ‘close enough’.
You need the greatest quality in accommodation and hospitality products, backed by the very best in attentive and expert customer service; so don’t accept second best.
You need the greatest quality in accommodation and hospitality products, backed by the very best in attentive and expert customer service; so don’t accept second best.
1. Pre-Purchase
Exceptional service starts long before any transaction takes place. We believe you should receive top-notch service throughout your entire experience with us, even before you make a purchase!
On-Site Visits.
Our team takes a proactive approach to understanding our customers’ unique challenges. Every year, we visit over 10,000 properties to speak directly with Owners, Managers, and Housekeepers.
By doing so, we gain invaluable insights that inform and personalise the solutions we offer. Depending on your needs and location, we can arrange to visit you in person.
Sub 90 minute Response Time.
Every interaction is guided by Vendella customer service promises. Whether you have an enquiry about our products or a pricing request, we guarantee a response within 90 minutes during standard business hours.
Plus, our commitment to exceptional service means you’ll always speak to a real person when you call, even outside of standard business hours.
Free Samples.
We understand the importance of making informed purchasing decisions. That’s why we offer our customers total peace of mind with our free sample policy.
We’re happy to send a sample of any product valued under $40 at no cost to you. We want you to have the confidence that the product you’re buying meets your standards.
A Website That Actually Works.
Our website stands out from the average with personalised pricing, authentic product photos (not just dragged off the internet), instantaneous search speed, and more.
We’ve spent years listening to your feedback and implementing your suggestions, resulting in a powerful, time-saving tool that really works!
On-Site Visits.
Our team takes a proactive approach to understanding our customers’ unique challenges. Every year, we visit over 10,000 properties to speak directly with Owners, Managers, and Housekeepers.
By doing so, we gain invaluable insights that inform and personalise the solutions we offer. Depending on your needs and location, we can arrange to visit you in person.
Sub 90 minute Response Time.
Every interaction is guided by Vendella customer service promises. Whether you have an enquiry about our products or a pricing request, we guarantee a response within 90 minutes during standard business hours.
Plus, our commitment to exceptional service means you’ll always speak to a real person when you call, even outside of standard business hours.
Free Samples.
We understand the importance of making informed purchasing decisions. That’s why we offer our customers total peace of mind with our free sample policy.
We’re happy to send a sample of any product valued under $40 at no cost to you. We want you to have the confidence that the product you’re buying meets your standards.
A Website That Actually Works.
Our website stands out from the average with personalised pricing, authentic product photos (not just dragged off the internet), instantaneous search speed, and more.
We’ve spent years listening to your feedback and implementing your suggestions, resulting in a powerful, time-saving tool that really works!
Struggling to keep up?
Vendella can help you save time and reduce stress with our expert team and streamlined processes.
2. Purchase
Our approach is “Less hoops, more rope”. We simplifying the purchasing process so you can make purchases quickly and easily.
Effortless Account Set Up.
Ever had to fill out a lengthy account application form, wait 48 hours for approval, and still have to pay via credit card on your first order?
Not here! We’ve streamlined the process to save you time and hassle. We don’t require any reference checks or lengthy application forms. Our simple, online process takes just 3 minutes to complete, so you can start placing orders right away.
Immediate Account Access.
As soon as you sign up for a trade account with us, you’ll gain access to discounted pricing. There’s no waiting period or additional requirements to hold you back. If you’re part of a larger group or chain, your group-specific pricing will show, so you won’t need to contact anyone for pricing information. Simply log in to your account online and see for yourself. It’s that easy!
No Carton Quantities.
We don’t deal in cartons so whether you need 3 pillows or 47 quilts, we’ll send you the exact number of items you require. This way, you won’t have to buy a full carton and incur unnecessary costs. We’re committed to helping you save money and maximize your space, so you can get the most out of your purchase.
(Please note, this may exclude specials from time to time.)
No Up-Front Payments.
We believe in the speed of trust so every account is approved instantly, with a $5000 credit allowance and 30-day payment terms. This means you won’t need to make any upfront payments, even for your first order.
With our straightforward credit policy, you can focus on getting the items you need, without worrying about the payment process.
Effortless Account Set Up.
Ever had to fill out a lengthy account application form, wait 48 hours for approval, and still have to pay via credit card on your first order?
Not here! We’ve streamlined the process to save you time and hassle. We don’t require any reference checks or lengthy application forms. Our simple, online process takes just 3 minutes to complete, so you can start placing orders right away.
Immediate Account Access.
As soon as you sign up for a trade account with us, you’ll gain access to discounted pricing. There’s no waiting period or additional requirements to hold you back. If you’re part of a larger group or chain, your group-specific pricing will show, so you won’t need to contact anyone for pricing information. Simply log in to your account online and see for yourself. It’s that easy!
No Carton Quantities.
We don’t deal in cartons so whether you need 3 pillows or 47 quilts, we’ll send you the exact number of items you require. This way, you won’t have to buy a full carton and incur unnecessary costs. We’re committed to helping you save money and maximize your space, so you can get the most out of your purchase.
(Please note, this may exclude specials from time to time.)
No Up-Front Payments.
We believe in the speed of trust so every account is approved instantly, with a $5000 credit allowance and 30-day payment terms. This means you won’t need to make any upfront payments, even for your first order.
With our straightforward credit policy, you can focus on getting the items you need, without worrying about the payment process.
Want relief from unhelpful suppliers?
We care about your needs with exceptional customer service that goes beyond expectations.
3. Dispatch & Delivery
Backed by our hospitality supply service promises, we ensure your orders arrive in a timely and seamless manner.
Same Day Dispatch
Why wait once you’ve ordered? If you order before 1 p.m., we’ll process and dispatch it by 3 p.m. the same day. Orders placed after 1 p.m. will be dispatched the following day.
Our state-of-the-art warehouse technology ensures that our dispatch team has an error rate of less than 1%.
Free Shipping
Eliminating the headache of variable costs and “free freight” thresholds, we’ve made shipping simple. For every order, we charge an unchanging Handling Fee of $9.10, no matter the quantity, value, or location*. (*Some rural areas may have additional fees, which we will notify you of before shipping.)
Freight Times
Our primary warehouse is located in Brisbane, and we’ve made it easy for you to calculate freight to your property. As a guide, you can estimate the shipping time by calculating 500km per day, with a minimum of 1 day. See our examples below.
Brisbane to Brisbane: 10km = 1 day
Brisbane to Sydney: 900km / 500 = 2 days
Brisbane to Melbourne: 1,700km / 500 = 3.5 days
A Sugar Boost
Everyone needs a sugar boost to get through their busy day! You’ll find a little bag lollies included with every order or in-person meeting. Just be warned – they’re so good, you might have to resist the urge to fight over them!
Same Day Dispatch
Why wait once you’ve ordered? If you order before 1 p.m., we’ll process and dispatch it by 3 p.m. the same day. Orders placed after 1 p.m. will be dispatched the following day.
Our state-of-the-art warehouse technology ensures that our dispatch team has an error rate of less than 1%.
Free Shipping
Eliminating the headache of variable costs and “free freight” thresholds, we’ve made shipping simple. For every order, we charge an unchanging Handling Fee of $9.10, no matter the quantity, value, or location*. (*Some rural areas may have additional fees, which we will notify you of before shipping.)
Freight Times
Our primary warehouse is located in Brisbane, and we’ve made it easy for you to calculate freight to your property. As a guide, you can estimate the shipping time by calculating 500km per day, with a minimum of 1 day. See our examples below.
Brisbane to Brisbane: 10km = 1 day
Brisbane to Sydney: 900km / 500 = 2 days
Brisbane to Melbourne: 1,700km / 500 = 3.5 days
A Sugar Boost
Everyone needs a sugar boost to get through their busy day! You’ll find a little bag lollies included with every order or in-person meeting. Just be warned – they’re so good, you might have to resist the urge to fight over them!
4. Post-Purchase
Real service doesn’t stop once the goods are delivered. This is what you can expect from Vendella.
Consistent Supply.
Back orders are never fun, and we understand that. That’s why we’ve taken action to make sure that we have the items you need, when you need them.
We’re not perfect but we’ve increased our stock holding by over 100% since 2020, and we’re pleased to say that 97% of our product lines are in stock at any given time.
Consistent Product Quality.
Our commitment to consistent product range and quality means that you can count on us to provide the same high-quality products, month after month and year after year.
Whether you’re reordering an item 6, 12, or 24 months later, you can be confident that the product and quality will be the same. Consistency is important to you & us.
Regular Connection.
We believe that business is a 2-way partnership. That’s why we like to keep in touch and regularly reach out for a chat. You might receive a surprise package in the mail, a friendly text or call, or even see us in person. Our goal is to maintain strong relationships with you and ensure that our partnership continues to thrive.
Consistent Supply.
Back orders are never fun, and we understand that. That’s why we’ve taken action to make sure that we have the items you need, when you need them.
We’re not perfect but we’ve increased our stock holding by over 100% since 2020, and we’re pleased to say that 97% of our product lines are in stock at any given time.
Consistent Product Quality.
Our commitment to consistent product range and quality means that you can count on us to provide the same high-quality products, month after month and year after year.
Whether you’re reordering an item 6, 12, or 24 months later, you can be confident that the product and quality will be the same. Consistency is important to you & us.
Regular Connection.
We believe that business is a 2-way partnership. That’s why we like to keep in touch and regularly reach out for a chat. You might receive a surprise package in the mail, a friendly text or call, or even see us in person. Our goal is to maintain strong relationships with you and ensure that our partnership continues to thrive.
Do you struggle with room standardisation?
We want to help you make your rooms look their best.
