1. Savings

When you compare our pricing with like-for-like product, our clients typically enjoy a saving of between 10% to 30%!

How, you ask?

3 Ways We Reduce Costs.

Direct Supply.




Many companies use a ‘resale distribution business model’ to get their product to you. For example, the importer will bring the goods into the country, and then supply a number of smaller companies who will then supply you. This is called a ‘middle-man’.
We view this as inefficient and have removed every middle-man meaning we personally oversee the whole process from product development to parcel delivery. With less people and steps in the way, you receive significant savings, for a better product, with faster service!
Maybe it sounds a little too good to be true? Many think that until they work with us – Ask them!



Read Our Testimonials Here

Direct Purchase.




If you weren’t aware, many importers work through another ‘middle-man’. These are known as brokers or agents who are commissioned to do the heavy lifting that comes with supplying premium products. This obviously adds extra costs, slows communication, and increases the risk of errors.
At Vendella, we only work directly with the manufacturers themselves and through the years, we have built up strong connections. This means we no longer deal through any brokers or agents.
These direct connections have many benefits but delivering you a substantial cost saving is an obvious one.

Lean Principles.




As you can see from the adjacent sections, we put our efforts into removing clutter! There is a structured business methodology around this which is known as ‘Lean’
Lean is a way of doing business that starts by asking “What does the customer value?” We focus all our efforts into improving these areas, and remove the things that you don’t value.
Do you value resellers, brokers and agents? No, we remove them. Do you value quality goods, efficient service and competitive pricing? Yes, so this is what we focus on.
The efficiencies we gain by following lean methodologies allows us to reduce our costs which has a direct effect on your pricing.

What is 'Lean' – Click Here to learn more.

Direct Supply.




Many companies use a ‘resale distribution business model’ to get their product to you. For example, the importer will bring the goods into the country, and then supply a number of smaller companies who will then supply you. This is called a ‘middle-man’.
We view this as inefficient and have removed every middle-man meaning we personally oversee the whole process from product development to parcel delivery. With less people and steps in the way, you receive significant savings, for a better product, with faster service!
Maybe it sounds a little too good to be true? Many think that until they work with us – Ask them!



Read Our Testimonials Here

Direct Purchase.




If you weren’t aware, many importers work through another ‘middle-man’. These are known as brokers or agents who are commissioned to do the heavy lifting that comes with supplying premium products. This obviously adds extra costs, slows communication, and increases the risk of errors.
At Vendella, we only work directly with the manufacturers themselves and through the years, we have built up strong connections. This means we no longer deal through any brokers or agents.
These direct connections have many benefits but delivering you a substantial cost saving is an obvious one.

Lean Principles.




As you can see from the adjacent sections, we put our efforts into removing clutter! There is a structured business methodology around this which is known as ‘Lean’
Lean is a way of doing business that starts by asking “What does the customer value?” We focus all our efforts into improving these areas, and remove the things that you don’t value.
Do you value resellers, brokers and agents? No, we remove them. Do you value quality goods, efficient service and competitive pricing? Yes, so this is what we focus on.
The efficiencies we gain by following lean methodologies allows us to reduce our costs which has a direct effect on your pricing.

What is 'Lean' – Click Here to learn more.
“Vendella do not have a middle man, they are the source.
The quality of the product supersedes any suppliers we have used previously, and they are the most competitive on pricing which is great for both us and our owners.”


Scott Freund
Sunshine Coast Area General Manager – Accor

 

2. Service

The most common comment we receive from our clients is: “You guys make it easy!”

There are 3 ways we do this, and they all hinge off the Lean principals.

3 Ways We Deliver Better Service.

We Understand You.

Firstly, we’re super clear on who we serve and your challenges.
Each year, our team personally conduct over 10,000 on-site visits! What we learn is fed back through our team to ensure our products are fit-for-purpose, our processes are straight forward and our advice is helping you make informed decisions.
This engagement has built a high level of trust which means our clients feel heard, understood and supported. Consequently, they trust us with their smallest requirement to their largest project.

Our 15 Service Promises.




Our 15 Service Promises form the backbone of our offering and have been refined to ensure we’re doing the heavy lifting for you.
As an example, take one of our promises: “Immediate Account Access”.
How often do you need to fill out an Account Application form, which then takes 48 hours to be approved after which you’re still required to pay via credit card on your first order?
When we say “Immediate Account Access” we mean it. It only takes 3 minutes and you’re automatically assigned a $5,000 credit allowance.

Try it! – Sign up here.

Consistency.




Whether it be the industry we focus on, our product quality or stock quantities, we are consistent and our clients love this.
Our Consistency means Peace Of Mind for you.
Peace of mind that the items you’ve purchased will be of high quality, and fit-for-purpose. Peace of mind that it will be in stock. Peace of mind that if you wish to re-order an item 6, 12, 24 months later, the product and quality will be the same.

We Understand You.

Firstly, we’re super clear on who we serve and your challenges.
Each year, our team personally conduct over 10,000 on-site visits! What we learn is fed back through our team to ensure our products are fit-for-purpose, our processes are straight forward and our advice is helping you make informed decisions.
This engagement has built a high level of trust which means our clients feel heard, understood and supported. Consequently, they trust us with their smallest requirement to their largest project.

Our 15 Service Promises.




Our 15 Service Promises form the backbone of our offering and have been refined to ensure we’re doing the heavy lifting for you.
As an example, take one of our promises: “Immediate Account Access”.
How often do you need to fill out an Account Application form, which then takes 48 hours to be approved after which you’re still required to pay via credit card on your first order?
When we say “Immediate Account Access” we mean it. It only takes 3 minutes and you’re automatically assigned a $5,000 credit allowance.

Try it! – Sign up here.

Consistency.




Whether it be the industry we focus on, our product quality or stock quantities, we are consistent and our clients love this.
Our Consistency means Peace Of Mind for you.
Peace of mind that the items you’ve purchased will be of high quality, and fit-for-purpose. Peace of mind that it will be in stock. Peace of mind that if you wish to re-order an item 6, 12, 24 months later, the product and quality will be the same.

Yes, We Understand You.

You have pressures and challenges coming at you from all angles, with check-in creating a daily deadline.

You have many people to please, so this is how we make your life easier!

3. Sustainability

Sustainability is a topic that everyone is talking about and since 2012, we’ve been putting our words into actions!

Today, our 3 Pillar approach to sustainability is an area our clients value.

Let’s look at some examples.

3 Examples Of Our Sustainability Efforts.

People.



Everybody knows the importance of (and power found in) a passionate and functioning team. This is why we place huge value in the people around us: our suppliers, our clients and our team.


For example, we ensure all suppliers have up-to-date accreditation detailing their care of staff, incomes and support.
We donate extensive time and money to charities across Australasia, helping those in need or supporting projects that align with our 6 core values.
To our clients, our team is trained to assist in areas that might even be outside our typical area. If we can help someone achieve their goal, we’ll be right there.

Visit Our Sustainability Page Here

Planet.




Plastic waste is a massive problem on our planet with dire consequences for the natural environment. Millions of tonnes of plastic is produced every year only to eventually end up in our oceans and landfills.
To stop adding to the problem and help to combat this issue, we created DreamGreen, which sees us create the microfibre fill of our bedding from recycled plastic bottles!
Initiated, tried and tested in New Zealand, DreamGreen is now available in Australia much to the delight of every forward-thinking hotelier.

watch our quirky Dreamgreen video here!

Profit.

Quite simply, to properly invest in our environmental & social initiatives, we must first have a sound business.
Only because we adhere to best practice company governance and risk management, is Vendella a truly sustainable company. By taking this balanced and holistic approach, our organisation and initiatives continue to grow and prosper.
This approach transfers to how we work with our customers. We need to ensure all advice we give or initiative we introduce won’t jeopardise the ongoing financial stability of our client’s business. Our Economic Pillar ensures economical viability for all.

People.



Everybody knows the importance of (and power found in) a passionate and functioning team. This is why we place huge value in the people around us: our suppliers, our clients and our team.


For example, we ensure all suppliers have up-to-date accreditation detailing their care of staff, incomes and support.
We donate extensive time and money to charities across Australasia, helping those in need or supporting projects that align with our 6 core values.
To our clients, our team is trained to assist in areas that might even be outside our typical area. If we can help someone achieve their goal, we’ll be right there.

Visit Our Sustainability Page Here

Planet.




Plastic waste is a massive problem on our planet with dire consequences for the natural environment. Millions of tonnes of plastic is produced every year only to eventually end up in our oceans and landfills.
To stop adding to the problem and help to combat this issue, we created DreamGreen, which sees us create the microfibre fill of our bedding from recycled plastic bottles!
Initiated, tried and tested in New Zealand, DreamGreen is now available in Australia much to the delight of every forward-thinking hotelier.

watch our quirky Dreamgreen video here!

Profit.

Quite simply, to properly invest in our environmental & social initiatives, we must first have a sound business.
Only because we adhere to best practice company governance and risk management, is Vendella a truly sustainable company. By taking this balanced and holistic approach, our organisation and initiatives continue to grow and prosper.
This approach transfers to how we work with our customers. We need to ensure all advice we give or initiative we introduce won’t jeopardise the ongoing financial stability of our client’s business. Our Economic Pillar ensures economical viability for all.

How we’ll provide for a better tomorrow…

For the team at Vendella, Sustainability is a way of business that ensures we are here, caring for the needs and demands of tomorrow and beyond.

Don’t just take our word for it…

Hear it from the people who already love what we are doing.

Emelia Rockliff

Peppers Resort & Villas

From their first visit to our property late 2022 they felt like friends. A team with genuine passion and care for our industry challenges and a drive to do what they can to make our job’s easier.

They are unlike any other supplier we have ever dealt with, their personal service and unreal turnaround time is not a distract from an unworthy product- as the product is remarkable.

The quality, story of sustainability and unbeatable pricing choosing Vendella is just a no-brainer.

Read More
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Emelia Rockliff

Peppers Resort & Villas

From their first visit to our property late 2022 they felt like friends. A team with genuine passion and care for our industry challenges and a drive to do what they can to make our job’s easier.

They are unlike any other supplier we have ever dealt with, their personal service and unreal turnaround time is not a distract from an unworthy product- as the product is remarkable.

The quality, story of sustainability and unbeatable pricing choosing Vendella is just a no-brainer.

Cathy O’Connor

The Docks on Goodwin

I have been buying product from Vendella since Luke called in to show us what they offered, I have been very impressed with the quality of everything we have purchased.

Excellent service, fast delivery times and very competitive pricing.

Cathy O’Connor
Resident Manager

Read More
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Cathy O’Connor

The Docks on Goodwin

I have been buying product from Vendella since Luke called in to show us what they offered, I have been very impressed with the quality of everything we have purchased.

Excellent service, fast delivery times and very competitive pricing.

Cathy O’Connor
Resident Manager

Adam Henke

The Miro Apartments

Vendella has me converted! I was provided samples and sales calls before ordering and was not pressured in any way to make a purchase. Instead, the products speak for themselves.

In our industry, it can be hard to be sustainable, but I LOVE what Vendella is doing and making it easier for us to be sustainable whilst providing great quality products at a price point that’s surprising but very welcome!

Read More
Hero Branding

Adam Henke

The Miro Apartments

Vendella has me converted! I was provided samples and sales calls before ordering and was not pressured in any way to make a purchase. Instead, the products speak for themselves.

In our industry, it can be hard to be sustainable, but I LOVE what Vendella is doing and making it easier for us to be sustainable whilst providing great quality products at a price point that’s surprising but very welcome!

Linky Lee

The Kingsford

Vendella Australia offers a good quality products that we can use at the hotel. Once you place an order, you will be able to receive the items probably next day.

They’re amazing, very responsive and I will highly recommend this company because of the efficiency!

Read More
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Linky Lee

The Kingsford

Vendella Australia offers a good quality products that we can use at the hotel. Once you place an order, you will be able to receive the items probably next day.

They’re amazing, very responsive and I will highly recommend this company because of the efficiency!

Juliette Meek

Mantra Terrace Hotel

I have been meeting recently with Luke Brodie from Vendella.

The service we have received so far has been amazing and one of the best parts is that his pillow inners are made entirely from recycled plastic bottles, so fits our sustainability piece perfectly! They are also very affordable.

Read More
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Juliette Meek

Mantra Terrace Hotel

I have been meeting recently with Luke Brodie from Vendella.

The service we have received so far has been amazing and one of the best parts is that his pillow inners are made entirely from recycled plastic bottles, so fits our sustainability piece perfectly! They are also very affordable.

Scott Freund

Accor Hotels – Area General Manager

Points of difference: – Vendella do not have a middle man they are the source, distributor, warehouse and service. This means their communication is accurate and efficient. – Emails are responded to within the hour. – If an order is placed before 1pm it is dispatched same day and delivered the next. – The quality of the product supersedes any other suppliers we have used previously. – Delivery is free on all orders meaning more accuracy. – Their bedding is all ‘DreamGreen’ which is major for Accor and us as a property; all their products are made from recycled bottles. With each purchase we are provided with a running total on the website of how many bottles we have recycled.

Read More
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Scott Freund

Accor Hotels – Area General Manager

Points of difference: – Vendella do not have a middle man they are the source, distributor, warehouse and service. This means their communication is accurate and efficient. – Emails are responded to within the hour. – If an order is placed before 1pm it is dispatched same day and delivered the next. – The quality of the product supersedes any other suppliers we have used previously. – Delivery is free on all orders meaning more accuracy. – Their bedding is all ‘DreamGreen’ which is major for Accor and us as a property; all their products are made from recycled bottles. With each purchase we are provided with a running total on the website of how many bottles we have recycled.

Trish Ridout

Whalewatch Resort

I stumbled across Vendella Australia and ordered samples of their pillows. The fact that they are made responsibly, well priced and perfect for the needs of our 4 Star Resort here at Whale Watch on North Stradbroke Island.

We have since ordered more pillows along with the quilts, and we are extremely happy with the quality and service provided by Vendella. We have referred Vendella on to other resorts who share the same ethos when it comes to minimalizing our carbon footprint.

Thank you and congratulations on a wonderful business.

Read More
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Trish Ridout

Whalewatch Resort

I stumbled across Vendella Australia and ordered samples of their pillows. The fact that they are made responsibly, well priced and perfect for the needs of our 4 Star Resort here at Whale Watch on North Stradbroke Island.

We have since ordered more pillows along with the quilts, and we are extremely happy with the quality and service provided by Vendella. We have referred Vendella on to other resorts who share the same ethos when it comes to minimalizing our carbon footprint.

Thank you and congratulations on a wonderful business.

Ian Charlton

Area General Manager – Accor

The team at Vendella are game changers in the industry and should be highly commended for their efforts.

I have had the pleasure of working with them across NZ and Aus and can say confidently say they are some of the best in the business. Fantastic service, great quality and efficient are some of the standout qualities you get when working with them.

Would highly recommend giving them a try if you are in the market.

Read More
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Ian Charlton

Area General Manager – Accor

The team at Vendella are game changers in the industry and should be highly commended for their efforts.

I have had the pleasure of working with them across NZ and Aus and can say confidently say they are some of the best in the business. Fantastic service, great quality and efficient are some of the standout qualities you get when working with them.

Would highly recommend giving them a try if you are in the market.

Tammy Dreyer

Quality Inn Airport Heritage

The customer service that I have received from Vendella Australia has been absolutely amazing. Luke Brodie is always willing to go above and beyond, responds immediately and assists with anything I require.

I have requested samples of products and receive these quickly and at no cost. The products themselves have been outstanding so far.

Read More
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Tammy Dreyer

Quality Inn Airport Heritage

The customer service that I have received from Vendella Australia has been absolutely amazing. Luke Brodie is always willing to go above and beyond, responds immediately and assists with anything I require.

I have requested samples of products and receive these quickly and at no cost. The products themselves have been outstanding so far.

Jesse Anyan

King Domes

Love working with the wonderful team at Vendella. The multiple departments work together flawlessly to help with our unique structures to ensure our guests are well accommodated for.

Would definitely recommend using them 😊

Read More
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Jesse Anyan

King Domes

Love working with the wonderful team at Vendella. The multiple departments work together flawlessly to help with our unique structures to ensure our guests are well accommodated for.

Would definitely recommend using them 😊

Nitesh Shrestha

Novotel & Ibis Sydney Darling Harbour

I wholeheartedly endorse Vendella based on my professional experience. Their unwavering commitment to quality, reliability, customer satisfaction, and cost-effectiveness makes them an invaluable partner for any organization.

Read More
1609118442756

Nitesh Shrestha

Novotel & Ibis Sydney Darling Harbour

I wholeheartedly endorse Vendella based on my professional experience. Their unwavering commitment to quality, reliability, customer satisfaction, and cost-effectiveness makes them an invaluable partner for any organization.



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