case study
Free Samples
With our free samples policy we were able to allow GM Chad Johnston to trial our products for several months prior to the project so he could be confident he was delivering quality goods to his guests.
Rydges Hotel Airport
29 August 2021
- Project Date: 2018/2019
- Project Type: New Build
- Accommodation Type: Hotel
- Location: Wellington Airport
- Rooms: 134
- Budget: $500 – $2000/Room
- Project Length: 12 Months
- Product Supplied: Duvet Inners, Mattress Protectors, Pillows, Electrical
“It was just the fact it was so easy to deal with you guys, that’s why you won the contract!”
CHAD JOHNSTON
RYDGES WELLINGTON GENERAL MANAGER
Reliable Service
Due to the extensive requirements of the Rydges for their new build, service was of utmost importance. Timely deliveries and a responsive team was key to the success of this project.
Aligned Values
Our six values are a core part of our business and we like to partner with clients who share these, Rydges Hotel were a great values fit and we were able to build a strong relationship with GM Chad Johnston.
BACKGROUND
Rydges hotels combine the unique energy of their locations with their signature thoughtful touches and stellar service. From Sydney to Wellington, they offer reliable value and just the right balance of personal space and individual attention. Vendella has a long standing relationship with General Manager Chad Johnston of 5 years, working along side him on several other projects. We are proud to have had the opportunity to be suppliers to his two properties in wellington and hope to continue to service these!
UH-OH MOMENT
Being a new build property, construction of the Hotel took it’s time and Chad Johnston experienced many delays throughout the build time. “I’ve moved the date probably 10 times I reckon for you guys, to deliver and like I said Jonny was great it was never a problem. You’ve been great, it was just like you know I could ring up the week prior and say, ‘look we’re not ready can we move it to another week’ and yeah!” With our focus on customer service, our team is flexible and fast moving to cope with your demands. We have a large capacity warehouse which has the ability to hold your stock till you are ready for it. We also have a same day dispatch policy so delivery can be expected within 1-4 days after your order has been placed.
