Returns Policy

We are committed to ensuring your complete satisfaction when shopping with us. To give you confidence in your purchases, we have outlined our clear and straightforward returns policy below.

WHAT IF I DON’T LIKE THE PRODUCTS I RECEIVED?

If you are unhappy with an item you’ve ordered, you can return it under the following conditions:

Condition of Item:

• Must be in original packaging.
• Must be unused, unwashed and in its original condition (not soiled or altered).
• Must be returned within 30 days of purchase.

Restocking Fee for Customer Error:

• $21.75+GST flat rate for orders valued at $200+GST or less.
• 15% of the product’s value for orders over $200+ GST.

FAULTY OR DAMAGED ITEMS

If you receive a faulty or damaged item, we’ll go above and beyond to make it right—no fees, no hassle. Just contact us, and we’ll arrange a replacement or refund promptly.

ITEMS WE CANNOT ACCEPT FOR RETURN

For hygiene and customization reasons, some items cannot be returned unless faulty:

• Items that have been used, washed, or soiled.
• All Beds & Mattresses.
• Custom-made or custom-ordered items.
• End-of-line or clearance items.

If you’re unsure whether your item qualifies, please contact our friendly team for clarification.

HOW DO I RETURN AN ITEM

1. Prepare the Items: Package the items securely in their original carton(s).
2. Contact Us: Call or email our team to advise on the return and provide the number of cartons.
3. Shipping Labels: We’ll email you courier labels and provide instructions on scheduling the pickup.
4. Tracking and Confirmation: We’ll track the return to our warehouse. Once received and inspected, a credit note will be issued as confirmation.

IMPORTANT NOTES

• Inspection on Delivery: Please inspect your goods upon delivery and notify us within 7 days if there’s any defect, shortage, or damage.
• Everyday Items: Items eligible for return exclude oversize, custom-made, and end-of-line items.

For any questions, feel free to reach out to us at: customercare@vendella.com.au

Our team is here to ensure your experience with us is nothing short of excellent!