case study

Hilton Resort & Spa

4 March 2022
  • Project Date: 2020/21
  • Accommodation Type: Hotel & Resort
  • Rooms: 50
  • Project Value: $37,000.00
  • Project Length: 1 Year
  • Product Supplied: Sheeting, Pillow Slips, Towelling

“I would have no issue recommending Vendella’s services to any other company. I was impressed with the speed of response about my query, the clear and proper information provided, the competitive prices, and great customer service with follow ups afterwards.”

Try before you buy.

Vendella offer the option of product samples and swatches so our clients can make the right decisions on product for their property.

Rapid Response.

We make it easy with clear and concise communication. We pride ourselves on a team that is flexible and fast paced with excellent customer service.

Product Range.

Having a wide range of product was part of Hilton Queenstown’s requirements allowing them to select the right product for their property. We have a broad range of products, and a substantial stock holding in our Timaru warehouse to better serve our customers.

Try before you buy.

Vendella offer the option of product samples and swatches so our clients can make the right decisions on product for their property.

Rapid Response.

We make it easy with clear and concise communication. We pride ourselves on a team that is flexible and fast paced with excellent customer service.

Product Range.

Having a wide range of product was part of Hilton Queenstown’s requirements allowing them to select the right product for their property. We have a broad range of products, and a substantial stock holding in our Timaru warehouse to better serve our customers.


BACKGROUND

As with the success of their other hotels, the Hilton Resort & Spa has established itself as one of the regions finest luxury accommodations. This perfectly positioned resort is located only steps from the shores of the picturesque and tranquil Lake Wakatipu. Despite this it is only a short ferry ride to all of the bustling bars, restaurants and shops. The establishment had a relationship with our Account Managers and got in touch as they had had previous good experiences with Vendella and knew of the wide, fit for purpose product range.

THE PROJECT

Frederic (the Director of Operations) requested samples and specifications of products of interest and these were supplied, along with relevant information and advice. Frederic said that the communication was easy, and the quick response times helped things run smoothly and efficiently.

PROBLEMS WE SOLVED / REASONS FOR PARTNERING WITH VENDELLA

Clear communication on order delivery times was important in the roll out and implementation. Reasons for the Hilton Resort & Spa partnering with Vendella were that fact that we are local, the fast response times, clear information, accurate pricing and quotation, and availability of product.

Check out this beautiful resort here.

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